Privacy Policy

1. Who We Are

This Privacy Policy applies to San Rafael Concrete Company, a concrete contractor based in San Rafael, CA. Our website is located at www.sanrafaelconcretecompany.com. If you have questions about this policy, contact us at quotes@sanrafaelconcretecompany.com.

2. Information We Collect

We collect information in two ways:

Information You Give Us Directly

When you fill out our contact form or call us, you may provide your name, phone number, email address, property address, and details about your project. We use this information only to respond to your inquiry and provide you with an estimate or service.

Information Collected Automatically

When you visit our website, standard web analytics tools may collect non-personal data such as your browser type, operating system, referring URL, pages visited, and approximate geographic location based on your IP address. This data is aggregated and does not identify you individually. We use it to understand how visitors use our site and to improve our content.

3. Cookies

Our website may use cookies - small text files stored on your device - to remember your preferences and improve your experience. We also use third-party services such as Google Analytics and our contact form provider that may set their own cookies. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

4. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule estimates.
• Provide quotes and complete concrete work you request.
• Send follow-up communications related to your project.
• Improve our website and understand how visitors interact with it.
• Comply with applicable legal requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not send unsolicited marketing emails.

5. Third-Party Services

Our contact form is powered by Tally (tally.so). When you submit a form, your information is processed by Tally under their own privacy policy. We also use Vercel to host this website and Google Maps to display our location. Each of these services may collect limited technical data as part of normal operation. We encourage you to review their respective privacy policies if you have concerns.

6. Data Retention

We retain inquiry and project information for as long as it is reasonably needed to fulfill the purpose for which it was collected - typically the duration of your project and a reasonable period afterward in case of follow-up questions or warranty matters. Aggregated analytics data is retained indefinitely in non-identifiable form.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information, subject to legal requirements.
• The right to opt out of any marketing communications (we do not send these, but you can ask us to stop any outreach at any time).

To exercise any of these rights, contact us at quotes@sanrafaelconcretecompany.com. We will respond within a reasonable time.

8. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it promptly.

9. Security

We take reasonable steps to protect the information you share with us, including using secure hosting and limiting access to inquiry data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. However, we handle your information with care and do not store sensitive data unnecessarily.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. If you continue to use our website after a change is posted, you accept the updated policy.

11. Contact Us About Privacy

If you have questions, concerns, or requests related to this policy, reach out: